Returns Policy

Welcome to The Card Project Uk Ltd! We value our customers and strive to provide the highest quality personalized items. Please take a moment to review our returns policy:

Non-Returnable Items

Due to the personalized nature of our products, we are unable to accept returns or exchanges unless the item you received is defective. All sales are final, and we do not offer refunds for changes of mind or incorrect orders placed by the customer.

Defective Items

If you receive a defective item, please contact us within 7 days of receipt. We will require proof of the defect, such as a photograph. Once the defect is confirmed, we will offer a replacement or a full refund, including any shipping costs incurred. In order to qualify for a refund, you must return the item to us, we will only process your refund once we receive the defective item.

How to Contact Us

If you believe your item is defective or if you have any questions regarding our returns policy, please contact our customer service team at theteam@thecardproject.co.uk. Include your order number and details of the issue in your email.

Our Commitment

At The Card Project Uk Ltd, we are committed to ensuring our customers are satisfied with their purchase. We take great care in producing and inspecting our items to maintain high quality standards. Thank you for your understanding and cooperation.

Thank you for shopping with The Card Project Uk Ltd.